Shipping policy

Shipping Policy

Thank you for shopping with Glitter Glam Pony! Here's everything you need to know about our shipping.

Processing & Delivery

We aim to process and dispatch all orders within 1-3 business days of receiving payment. Once dispatched, you will receive a confirmation email with any available tracking information.

UK Shipping

We currently ship to addresses within the United Kingdom only.

Delivery Times

Please allow 1-3 business days for delivery after dispatch. While we do our best to meet these timeframes, delivery times may vary during busy periods or due to circumstances outside our control (such as Royal Mail delays).

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at helentheckston@hotmail.com and we will do our best to resolve the issue promptly.

Contact Us

If you have any questions about your order or our shipping policy, please get in touch at helentheckston@hotmail.com or call us on 07974572520.